Personal information and privacy

W2 Game Privacy Policy — What We Collect and How It Is Used

This page explains W2 Game's handling of personal data: the details collected, the purposes they serve, the recipients allowed to receive them and the requests members can make about their information.

Last Updated: January 2026
Written in English
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The service states that personal information is not sold and that data travelling through the site has 256-bit SSL protection.

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Ask support about any part of the service's use of your personal details.

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The policy at a glance: Opening an account and making a payment both involve personal information. W2 Game states that it does not sell that information or market to members without consent. Below are the permitted sharing situations, account controls and steps for asking about your records.

1. Introduction

W2 Game operates at https://w2game1.com and offers online gaming to people in Bangladesh and elsewhere. Information associated with those services is covered by this privacy policy.

The policy identifies the categories collected, their purposes, the ways they are used and the actions a member can request concerning them.

Creating an account or using the site is treated as agreement to this policy. Do not use the service if you do not accept it. W2 Game states that it aims to notify members ahead of policy revisions.

2. Information We Collect

Collection is described as limited to details required for delivering the service, safeguarding accounts and complying with legal duties. Information unrelated to those purposes is outside that stated rule.

Types of Data Example Reason for Collection
Identity Information Date of birth, name and national identification number Age Verification & Identity Confirmation
Contact Information Email address, phone number Account messages, transfer notices and security communications
Financial Information Payment methods, transaction history Deposit & Withdrawal Processing
Technical Information IP address, browser information and the device used to connect Security & Fraud Prevention
Gaming Information Stakes, results and the account's record of games played Service Improvement & Responsible Gaming
Cookie & Tracking Information Preferences, session records and patterns of site use Experience Enhancement & Analytics

W2 Game says it does not retain complete card numbers or PINs. Payment gateways handle the relevant financial data and are described as compliant with PCI-DSS requirements.

3. Use of Information

The following purposes define the described use of information; unrelated processing is not authorised by this policy.

  • Account Management: Opening and protecting accounts, handling access and resetting passwords.
  • Service Delivery: Providing games and qualifying bonuses, and processing money in or out.
  • Verification: Confirming identity, age and the payment route associated with a member.
  • Security: Identifying unauthorised access, laundering activity and suspected fraud.
  • Contact: Sending operational updates, security warnings and transfer confirmations.
  • Service Improvement: Analysing use to improve the quality of the service.
  • Legal Obligations: Meeting the requirements imposed by relevant regulators.
  • Responsible Gaming: Recognising potentially harmful play and directing members to assistance.
4. Information Sharing & Disclosure

Personal data is neither rented nor sold under the stated policy. Disclosure is limited to the service-related and legal circumstances set out here.

  • Payment Processors: A provider handling a payment, including Rocket, Nagad or Mobile Banking, receives the information necessary to carry out that transfer.
  • Identity Verification Services: KYC partners are given the details required to perform the identity check.
  • Law Enforcement Agencies: A lawful government direction or valid court order can require information to be provided to the relevant authority.
  • Technology Partners: Security and cloud-hosting suppliers receive only what is needed to maintain and safeguard the platform.
  • Business Transfers: A merger or transfer of the business may include member records, with notification to users before that transfer.

Confidentiality obligations apply to these partners. According to the policy, they may process the shared data only for the purpose agreed with the service.

6. Data Security

The stated security approach covers information during transfer, records held in storage and access by staff. It also describes recurring audits by external specialists. The controls below apply to different parts of that system.

  • SSL Encryption: Information sent across the connection uses TLS/SSL, described as 256-bit protection.
  • Data Encryption: Stored sensitive records are described as protected through AES-256 encryption.
  • Two-Factor Authentication (2FA): Members can enable a second authentication step when entering an account.
  • Firewall & DDoS Protection: Servers use protective measures against external attacks on the service.
  • Regular Security Audits: Outside cybersecurity reviewers are described as examining the platform's systems.
  • Access Controls: Only personnel with permission may access members' information.

Suspect an unfamiliar account entry? Replace the password immediately and notify support.

7. Your Rights

Members have the following options for enquiries and requests about their records. Each option remains subject to the applicable conditions described for that type of request.

  • Right to Access: Request an explanation or copy of the personal records the service holds about you.
  • Right to Rectification: Have inaccurate or outdated information corrected.
  • Right to Erasure: Request removal where the relevant deletion conditions are met.
  • Right to Restrict Processing: Challenge particular forms of processing of your data.
  • Right to Data Portability: Ask for a downloadable copy or transfer of the records to another provider.
  • Right to Opt Out of Marketing: Withdraw from promotional notifications and email messages.

Submit requests through support. The stated response aim is within thirty days of receiving the request.

8. Data Retention Period

Records remain for the applicable period. Afterward, the policy calls for secure deletion or anonymisation rather than indefinite identifiable storage.

  • Active Account Data: While the member account continues to be active.
  • Transaction Details: Five to seven years from the transaction, when legal requirements call for retention.
  • Verification Documents: For up to five years following closure.
  • Gaming History: For no more than one year after closure.
  • Cookie Information: Session files expire when the browser shuts. Persistent cookies are described as remaining for one or two years.
9. Minor Protection

The service excludes anyone younger than 18 and states that it does not knowingly gather information from children.

On learning that someone under 18 has supplied details or used the site, the stated action is to close the account and remove the associated data.

Guardians and parents are asked to keep children from entering this service or other similar gaming sites.

10. Policy Changes

Revisions may be made to the policy. W2 Game says significant changes will be communicated through email or an account notice, with the revision date on this page updated too.

Use after a revision becomes effective is treated as acceptance of it. Return to this page to read the policy version currently in effect.

The source states a January 2026 revision and a planned July 2026 review.

11. Contact Us

Send policy questions and enquiries about your personal records to the support team.

Support Hours
7 days a week, 24 hours a day

Privacy controls and their role in the account

The following summary describes the safeguards listed in the full policy above.

256-bit SSL Encryption

TLS/SSL is described as protecting information during transmission. The disclosure section explains the limited situations in which service partners can receive data.

No Sale of Data

The policy prohibits selling personal records to advertisers. Their permitted use and disclosure are tied to the specific operational purposes set out on this page.

Two-Factor Authentication

A second sign-in check makes account entry harder for someone who has only the password.

Restricted Access

Staff need an authorised purpose to access records. The policy describes logs and reviews of that access.

Regular Security Audits

Regular outside reviews are described, alongside a target of correcting discovered security weaknesses within 48 hours.

Your Data, Your Control

Ask for access or a correction to your records, or for deletion if the applicable conditions permit it.

Understand your account information

Read the privacy terms before registering

Go through this policy before opening an account. The advertised 150% first-deposit promotion has separate terms, which also need reading if you decide to accept it.

For adults of 18 or above. Keep time and spending within chosen limits. Responsible Gaming

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